FAQ

 

Covid -19 Safety Precautions.

All of us at Westside Paw Walkers want to ensure that were taking the proper precautions to keep everyone safe.

Walkers will monitor themselves daily for any symptoms via temp checks.

Walkers will be equipped with PPE hand sanitizer, wipes, and spray . Walkers will sanitize before and after each walk.

Walkers will limit their time in the clients residence and will wear masks and practice social distancing. We ask that clients keep all walk items near the entryway to limit time in residence.

Safety is our number one priority for our clients, their family members and our walkers.

Are there a minimum number of walks required per week?

Yes.  We do not provide part time or on demand service for dog clients. We require two scheduled walks per week to be eligible for "on call" and vacation care service for your pet(s).  

What Does Pet Sitting Include ? 

Pet sitting can be in house or at one of our trusted sitters homes. Pets will get walks, meals, fresh water, treats and cuddle time with our pet sitters. Pet sitting includes 4 walks you will get updates through out the day/ night. You will be charged $65 per night for the first pet. If you are returning after Noon ( 12pm ) the following day a daytime pet sitting charge of $35 will be apply for that day to cover the 2-3 walks provided.

How does the sign up process work?

In order for us to check availability of a dog walker in your area, please fill out the form under the SIGN UP tab.   Once we determine we have a walker available, we can schedule a meet and greet in your home, weekday evenings or during the day on weekends at your convenience.
 

Do you need keys to my house?

Yes. Westside Paw Walkers does require two sets of keys when used as the preferred method of entry.  If only one set is provided, a $6.00 duplicate key charge will be applied to your account once we make a copy. 

 

How do I schedule my walks ?

Once we have completed the meet and greet, you will be given credentials to log in to your Pet Check account where you can schedule your services along with adding payment options and receiving invoices online through that portal. We would like all walks requests in by 8:30am  the day of .

 

Can I request  a walk for the same day  ?

Yes, you can  request a walk for the same day, we just ask that you have requests in before  8:30am.  Any request for the same day made after  8:30am  will be charged a last minute booking fee of $7 dollars 

 

Do you offer night or early morning walks ?

Yes we do offer early morning walks and evening walks any walk scheduled before  8:30 am or after 5 pm  will be charged an additional $5 fee. Last walk in the evening will be 7:30pm-8pm for the safety of our walkers.

 

What is your cancellation policy?

24 hours preferably, but we understand things come up. Any walks canceled 3 hours from the scheduled walk will be charged a $10 dollars last minute cancellation fee anything less than 3 hours will be charged the full walk amount.


Do you walk on weekend and holidays?
Yes.  Westside Paw Walkers are available for visits everyday of the year.  We do have limited availability on major holidays.  Weekend and holiday care must be booked with proper notice since there is limited coverage. We prefer to have all weekend requests in by Noon Friday. There will be an additional charge $5 dollars for weekend and after hours  services and $10 dollars for Holiday Services. (New Years Eve, New Years Day, Easter, Memorial Day, 4th of July, Labor Day ,Thanksgiving, Day After Thanksgiving , Christmas Eve, Christmas Day )

 

Do you do background checks on your walkers?

Yes, all of our applicants undergo a background check, and walkers are monitored throughout their employment.

 

What does your insurance cover?

Our insurance covers any personal property in our care, custody, and control (including pets). We have proudly partnered with Pet Care Associates LLC.

 

Can you check in and take out my new puppy or senior dog more than once per day ?

Yes, we provide a puppy and senior 15 minute express package where we'll come, visit and take out your dog twice per day  3-4 hours apart.  

 

Do You Have a Referral Program   ?

Yes, Starting June 1st, 2018  any new client referral that signs up for 3 or more walks per week for the first month or when 12 walks have been completed. You the referring party (current client ) will receive 2 free walks.  The 2 free walks will be redeemed one walk per week. The 1st walk will be credited after the first week of new client walks have been completed. The 2nd walk will be credited after the 12 walks or  first month of walks has been completed whatever comes first.  The discount will show a 100% discount on your invoice. This is a new client referral program it does not include past referrals. Feel free to reach out with any questions.

Do You Provide Wedding Day Pet Care ? ( incude your pets on your special day )

Yes, Westside Paw Walkers offers Wedding Day Pet Care to our current clients. Weddings are a such a special time to make forever memories, why wouldn’t you want to include your four legged family members on your special day.

Wedding Day Offerings:

  • Coordination with client and wedding planner

  • Pickup pup from designated location.

  • Safely transport to wedding venue location 40 mile radius from Chicago. (.50 cents per extra mile).

  • Drop-off and pick-up at groomer (if coordinated and requested)

  • Pamper pup with any quick touch-ups

  • Accessorize in wedding attire ( client provides)

  • Take on walks & potty breaks

  • Doggie escorting (help walk pup down the aisle)

  • Care and help dog during photo shoot or any other role

  • Care,love & play with pups

  • Safely transport doggie(s) back to designated drop-off .

Options:

Bronze package ( 2 hours )

$250

Silver Package ( 3 hours )

$325

Gold package (4 hours)

$400

We would be happy to customize a package for your wedding needs.

  • Pricing is for a max of 2 pets (additional pets would be an additional $25)

  • Overnight Pet Sitting is an additional charge ( See Pet Sitting Pricing )